Studio Policies

Grip socks

  • Grip socks are mandatory for all classes for your safety and hygiene.

  • You can purchase grip socks at the Studio for $20 or online here.

Cancellation & No Show Policy - Two Week Intro Offer

  • We do not accept cancellations or change requests via email.

  • You must manage any cancellations or changes to class reservations through the online booking platform at least 8 hours before the reserved class.

  • Any cancellations or changes made less than 8 hours before the reserved class start will result in a $10 charge.

  • Any no shows (not showing up to a booked class) will result in a $20 charge.

Cancellation & No Show Policy - Membership, Class Pack, and Drop In Class

  • We do not accept cancellations or change requests via email.

  • You must manage any cancellations or changes to class reservations through the online booking platform at least 8 hours before the reserved class.

  • Any cancellations or changes made less than 8 hours before the reserved class start will result in a $10 charge, and no loss of class credit.

  • Any no shows (not showing up to a booked class) will result in a $20 charge, and no loss of class credit.

  • Memberships, class packs, and drop in class holders will receive a one time late cancel allowance (minus any transaction fees related to refunding the charge).

Class Packages/Drop-In Class

  • Class packages and drop-in classes activate when you have booked your first class and expire based on the type of package or drop-in.

  • Your package will activate even if you book and cancel that class.

Intro Offer

  • The intro offer begins on the day you book your first class. If you book your first class but decide to come in earlier, you have to cancel all classes and rebook your first class.

  • See above for the cancellation and no show policy.

  • There is a limit of 1 class per day over the 14 days.

  • Book your class using our schedule.

Memberships

By purchasing a membership you agree to the below:

Minimum Commitment

  • Each membership has a 3-month minimum commitment.

  • During these first 3 months, no freezes, pauses, upgrades, or downgrades are permitted.

After 3 Months

  • You may request one (1) freeze of up to 1 month each year (the year is counted from when you start your membership).

  • Freeze requests must be emailed to community@wildwestpilates.com before the billing date.

  • If you choose to switch to a different membership type after the 3 months, a new 3-month commitment period begins.

Billing + Activation

  • Your membership activates on the date of purchase.

  • Billing renews automatically every month on that same date.

  • Please ensure your payment method stays up to date.

Class Credits

  • Unused credits do not roll over to the next month.

  • Credits are valid only within the current billing cycle.

Late Cancel + No-Show Policy

  • Late cancellation: Lose the class credit.

  • No-show: Lose the class credit + $10 fee.

  • Fees are automatically charged to the card on file.

Guest Pass

  • Each membership includes one guest pass per month.

  • To use it, email community@wildwestpilates.com for more information.

Cancelling After the 3 Months

  • Cancellation requests must be emailed to info@wildwestpilates.com.

  • Cancellations take effect at the end of your current billing cycle.