Studio Policies

Grip socks

  • Grip socks are mandatory for all classes for your safety.

  • You can purchase grip socks at the Studio for $20 or online here.

Cancellation Policy

  • You must manage any cancellations or changes to class reservations through the online booking platform at least 12 hours before the reserved class.

  • Any cancellations or changes made less than 12 hours before the reserved class start will result in the following:

    • Non-Members - Loss of class credit and $10 late cancel fee

    • Members - Loss of credit

  • We do not accept cancellations or change requests via email.

No Show Policy

  • If you book a class and do not show up, you will lose your class credit and be charged a $20 no-show fee.

Class Packages/Drop-In Class

  • Class packages and drop-in classes activate when you have booked your first class and expire based on the type of package or drop-in.

  • Your package will activate even if you book and cancel that class.

Intro Offer

  • The intro offer begins on the day it is purchased. The validity period starts immediately, and all included classes must be used before the offer expires.

  • If you cancel a class on the intro offer after the 12 hour cancellation policy this will be considered a late cancel and you will be charged $10, no exceptions.

  • If you do not show up for a booked class (no-show) on the intro offer, you will be charged $20, no exceptions.

  • There is a limit of 1 class per day over the 14 days.

  • Book your class using our schedule.

Memberships

By purchasing a membership you agree to the below:

Minimum Commitment

  • Each membership has a 3-month minimum commitment.

  • During these first 3 months, no freezes, pauses, upgrades, or downgrades are permitted.

After 3 Months

  • You may request one (1) freeze of up to 1 month each year (the year is counted from when you start your membership).

  • Freeze requests must be emailed to info@wildwestpilates.com before the billing date.

  • If you choose to switch to a different membership type after the 3 months, a new 3-month commitment period begins.

Billing + Activation

  • Your membership activates on the date of purchase.

  • Billing renews automatically every month on that same date.

  • Please ensure your payment method stays up to date.

Class Credits

  • Unused credits do not roll over to the next month.

  • Credits are valid only within the current billing cycle.

Late Cancel + No-Show Policy

  • Late cancellation: Lose the class credit.

  • No-show: Lose the class credit + $10 fee.

  • Fees are automatically charged to the card on file.

Guest Pass

  • Each membership includes one guest pass per month.

  • To use it, email info@wildwestpilates.com for more information.

Cancelling After the 3 Months

  • Cancellation requests must be emailed to info@wildwestpilates.com.

  • Cancellations take effect at the end of your current billing cycle.